What are your return conditions?

Article author
Vejo Support
  • Updated

We offer a 30-day return policy for Vejo mixers from the date of delivery. The blends are not returnable or exchangeable. We offer you the voluntary right of return within 30 days in addition to the legal right of withdrawal.

The costs for the return shipment and the transport risk are borne by you, the customer. To arrange the return of a Vejo Mixer, please send an e-mail to support@vejo.de. Without the required return authorization number no returns can be accepted.

Your refund will be credited to your original payment method within 30 days of receipt of the item in our warehouse. We will refund the purchase price you have already paid (minus the blends), but not the shipping costs of your original purchase (refund amount). Please enclose a copy of your receipt or invoice with the package. We recommend that you use a tracked shipping method so that the return is insured and traceable.

Your legal right of revocation is not affected by the additionally granted voluntary right of return and remains independent of this. The voluntary right of return does not limit your legal warranty rights, which remain unrestricted.

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