Orders, Deliveries, Cancellation & Subscription

• What are the shipping costs?
• Which shipping company do you ship your orders with?
• What are the shipping costs?
• Can I track my order?
• The tracking status says my package has arrived, but I have not received anything - what should I do?
• Are there additional costs for deliveries to Switzerland and the United Kingdom?

• Can I change or cancel my order?
• My order contains incorrect/defective items - what should I do?
• What payment methods do you offer?
• Is it possible to order on account?